Stakeholder Engagement & Materiality Assessment

Towngas strives to strengthen relationships and create long-term value for our stakeholders. We engage in ongoing dialogues with all key stakeholders in order to understand their expectations and needs . From what we learned in these discussions, we are able to formulate an ESG strategy that answers their concerns, reduces our risks and aligns with their values. The results of the stakeholder engagement are disclosed through the Company’s ESG report, website, social media or other communication channels.

Stakeholder Engagement Approach

Our key stakeholders comprise both internal and external stakeholders, we identify and prioritise key stakeholders who are currently or expected to be significantly affected by our operations and business, and who can significantly affect our business’ operation.

We promote two-way dialogue with stakeholders, and ensure they have sufficient capacity to communicate with us through proper channels. We build close and long-lasting relationships through listening to stakeholders, taking actions and responding to their needs on a regular basis, which in turn, reduce stakeholder engagement risks.

  • Employees

    • Employee surveys and meetings
    • Feedback channels (e.g. suggestion boxes, Talk to MD)
    • Internal publications (e.g. bulletins, newsletters)
    • Intranet
    • Ambassador programmes/activities
    • Social media platforms (e.g. Yammer in Hong Kong, WeChat and Weibo in mainland China)
  • Contractors and Suppliers

    • Seminars and workshops
    • Supplier assessment system (e.g. factory audits)
    • Management meetings and supplier conferences
    • Site/factory visits
  • Investors

    • Annual General Meeting
    • Annual and interim reports
    • Analyst and investor briefings for interim and annual results
    • Company website (especially the “Investor Relations” Section’s Announcements and Circulars and other correspondences) and publications
    • Non-deal roadshows
    • Investment conferences
    • Investor meetings and telephone conferences
    • Meetings and regular communications with credit rating agencies (S&P and Moody’s)
    • Site visits
  • Customers

    • Publications (e.g. newsletters and leaflets)
    • Company websites, social media platforms and the Towngas App
    • Regular maintenance visits, safety inspections and safety talks
    • Customer Focus Team
    • Surveys and focus groups
    • Customer Service Hotline
    • Customer centres
  • Local Communities

    • District Council Focus Team
    • Community programmes
    • Working Committees
    • Towngas Volunteer Service Team
  • NGOs

    • Green partnerships and community programmes
    • Meetings
    • Questionnaires
  • Professional Bodies and Regulators

    • Working groups and committees
    • Seminars, visits and workshops

Employees

Contractors
and Suppliers

Investors

Customers

Local
Communities

NGOs

Professional
Bodies and
Regulators

Employees

  • Employee surveys and meetings
  • Feedback channels (e.g. suggestion boxes, Talk to MD)
  • Internal publications (e.g. bulletins, newsletters)
  • Intranet
  • Ambassador programmes/activities
  • Social media platforms (e.g. Yammer in Hong Kong, WeChat and Weibo in mainland China)

Contractors and Suppliers

  • Seminars and workshops
  • Supplier assessment system (e.g. factory audits)
  • Management meetings and supplier conferences
  • Site/factory visits

Investors

  • Annual General Meeting
  • Annual and interim reports
  • Analyst and investor briefings for interim and annual results
  • Company website (especially the “Investor Relations” Section’s Announcements and Circulars and other correspondences) and publications
  • Non-deal roadshows
  • Investment conferences
  • Investor meetings and telephone conferences
  • Meetings and regular communications with credit rating agencies (S&P and Moody’s)
  • Site visits

Customers

  • Publications (e.g. newsletters and leaflets)
  • Company websites, social media platforms and the Towngas App
  • Regular maintenance visits, safety inspections and safety talks
  • Customer Focus Team
  • Surveys and focus groups
  • Customer Service Hotline
  • Customer centres

Local Communities

  • District Council Focus Team
  • Community programmes
  • Working Committees
  • Towngas Volunteer Service Team

NGOs

  • Green partnerships and community programmes
  • Meetings
  • Questionnaires

Professional Bodies and Regulators

  • Working groups and committees
  • Seminars, visits and workshops

Materiality Assessment

To ensure our ESG Report addresses topics that reflect Towngas’ significant economic, environmental and social impacts, we conduct a series of stakeholder engagement activities every year.

In preparing our materiality assessment, we adopted the internationally recommended three-step process of Identification, Prioritisation and Validation.

1

Identification

Identification

  • Reviewed and adopted ESG issues from previous stakeholder engagement exercises
  • Megatrends, international reporting standards and ESG ratings were also considered
  • Interviews with key internal stakeholders

2

Prioritisation

Prioritisation

  • Based on the interviews results, desktop research and the previous year’s assessment results, 40 issues were re-categorised and updated to 24 issues
  • A revised materiality matrix was then formulated based on the issues most important to Towngas and stakeholders

3

Validation

Validation

  • The prioritised list of material issues was presented to the Towngas ESG Report Committee members for discussion and validation

Materiality Matrix

  • Less Important
  • Important
  • Very Important
  • Strengthening Corporate Governance

    1. 1
      Business integrity
    2. 2
      Corporate governance
    3. 3
      Data privacy and cybersecurity
  • Creating Business Opportunities

    1. 4
      Economic impacts
    2. 5
      Fossil fuel alternatives
    3. 6
      Innovation
  • Ensuring Health and Safety

    1. 7
      Asset integrity and emergency
      preparedness and response
    2. 8
      Customer health and safety
    3. 9
      Occupational health and safety
    4. 10
      Supply security and reliable production
  • Protecting the Environment

    1. 11
      Air emissions
    2. 12
      Biodiversity
    3. 13
      Climate resilience and greenhouse emissions
    4. 14
      Energy
    5. 15
      Materials
    6. 16
      Waste
    7. 17
      Water and effluents
  • Contributing to Stakeholders

    1. 18
      Community engagement
    2. 19
      Customer relationship
    3. 20
      Freedom of association and collective bargaining
    4. 21
      Human capital development
    5. 22
      Human rights management
    6. 23
      Inclusion and diversity
    7. 24
      Supply chain management